Guarantee at FAM Flower Farm
For all products purchased from FAM Flower Farm, the legal warranty applies. This means that a product must be in good condition and should function properly when used properly. When you receive a product where this is not the case, FAM Flower Farm provides you with an appropriate solution as soon as possible. Due to availability and cultivation season, replacement may only take place in the next harvest season.
Guarantee and service at FAM Flower Farm:
- You receive 1 season growth and flower guarantee;
- The warranty is effective from the date of delivery;
- The product is purchased from FAM Flower Farm;
- This warranty applies in addition to and without prejudice to the statutory rights you already have.
Warranty does not apply to:
Damage resulting from improper care; Eg frost damage, planting too late, under- or overwatering or damage by animals like snails, deers, insects
Complaints:
If you have a complaint about the flowering of your bulbs or tubers, we would like to receive photos by email: info@famflowerfarm.com.
You will find the guidelines below:
1 - a photo of the bulbs or tubers
2 - a photo of the place where you planted them
3 - a photo of the plant and any flowers
As soon as we have received all the photos from you, we will be able to deal with the complaint as soon as possible.
Contact customer service at:
E-mail: info@famflowerfarm.com
